KYC not approved — how to fix it
If your verification was not approved, it’s usually due to missing information or an unreadable document.
Updated November 24, 2025
Common reasons for failure
- Blurry or low-quality ID photo
- ID document not supported or expired
- Selfie does not match the ID
- Name mismatch between ID and registration
- Incomplete or missing steps during verification
How to fix it
- Go to Card → Complete KYC
- Restart the verification flow
- Use a well-lit environment and ensure your ID is fully visible
- Upload the original document (not a screenshot or photo of a screen)
- Ensure your selfie clearly shows your face
If KYC still fails, contact Solid Support and we will review it manually.
Did this answer your question?
Still need help?
Chat with Solid support in the app. We reply in your language.