Wrong withdrawal of soUSD to an external wallet — how to get it back

To finish the process, you must return the soUSD to your Solid Wallet and restart the withdrawal flow.

Step 1 — Send your soUSD back to your Solid Wallet

1. In the app, go to:
   ​Profile → Settings → Account Details
2. Copy your Solid Wallet address
3. From your external wallet (MetaMask, etc.), send your soUSD back to that address

Once sent, your soUSD will reappear in the app.

Step 2 — Withdraw soUSD properly

When your soUSD is back in your account, restart the withdrawal from the app:

1. Go to the Savings tab and tap Withdraw
2. Enter the amount of soUSD to withdraw and review the details (destination, solver fee, USDC you will receive)
3. Under Actions, complete Bridge to Ethereum (about 2 minutes)
4. Then complete Withdraw to USDC and sign the transaction
5. Wait for processing (up to 24 hours, usually much faster)

Step 3 — Receive USDC

After processing:

• USDC will automatically appear in your Solid Wallet
• You can then send it to any external wallet of your choice

Still need help?

Reply to the Support chat with:

• your wallet address
• transaction hash
• a screenshot of your soUSD balance

We will assist you directly.