Getting help on Solid

Welcome to Solid support. This page points you to the right answer fast. Pick the topic that matches what you need, and if you cannot find it, open the chat and our team will jump in.

💸 Deposits

Deposits arrive in your Wallet first, then you move them to Savings to start earning. If a deposit is not showing, start here: Deposit not showing, what to check. New to depositing? See Deposit USDC/USDT into Solid.

No crypto yet? Fund your card straight from your bank or mobile money wallet in 16 local currencies: Deposit your local currency into Solid. Walkthrough with every screen: How to deposit your local currency: step by step.

🪪 Verification (KYC)

KYC is needed to order the card and to deposit by card or bank transfer. Full walkthrough: How to complete identity verification (KYC).

💳 Solid Card

• Getting your card: How to get your Solid Visa Card
• Cannot activate: Can't activate my card
• Payment declined: Card payment declined
• Adding funds: How to deposit money onto your Solid Card

🎁 Rewards and cashback

How tiers and cashback work: How does Solid Rewards work? Then How cashback works and how to spend it.

🏦 Virtual accounts and availability

Receive bank transfers straight into Solid: Virtual Accounts on Solid. Check what works in your country: Where is Solid available?

🔐 Account access

Lost passkey or new device: Passkey lost or new device. Creating an account: How to create a Solid account.

Still need help?

If none of the above solves it, open the chat, tap "Something else", and type your question in a sentence or two. Our team will take it from there.